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What to hand off first, who to hand it to, how to check without hovering, and exactly where the decide-or-escalate line sits on your site.
What to hand off first, who to hand it to, how to check without hovering, and exactly where the decide-or-escalate line sits on your site.
Part of the Crew Leader Path. In this sample academy, only the first course, The Crew Is Yours, is open.
What to Hand Off First. The jobs that free up the most of your day for the least risk.
Matching the Person to the Task. Stretch work versus sure work, and when each one makes sense.
Checking Without Hovering. Agreed check-in points instead of drive-bys.
The Decide-or-Escalate Line. A one-card test for structure, safety, money and client changes.
When to Take It Back. Taking a task back without taking the person down with it.
This course is part of the academy's invite-only offering.
Access to this course is managed by the academy owner. Reach out to them if you would like to join.